Frequently Asked
Questions

Get answers to common questions about our website design services, process, and support. Can't find what you're looking for? Contact us directly.

Quick Answers

We've compiled answers to the most common questions about our website design services. If you don't find what you're looking for, our UK-based team is always ready to help.

Frequently Asked Questions

Getting Started

1 How quickly can you deliver my website?

We deliver professional websites in under 1 week. Most projects are completed within 3-5 business days, depending on complexity and content requirements.

2 What information do you need to get started?

We need basic information about your business, your goals for the website, any existing branding materials, content you'd like to include, and examples of websites you like.

3 Do you provide the content for my website?

We can help with content creation as part of our service. If you have existing content, we'll optimise it for the web. If you need new content, we can write it for you.

Design & Development

1 Will my website work on mobile devices?

Absolutely! All our websites are built with a mobile-first approach and are fully responsive, ensuring they look and work perfectly on all devices and screen sizes.

2 Can I update my website myself?

Yes! We build most websites on user-friendly platforms like WordPress, making it easy for you to update content, add new pages, and manage your site without technical knowledge.

3 Do you use templates or create custom designs?

We create custom designs tailored to your brand and business needs. We don't use generic templates - every website is unique and built specifically for you.

Pricing & Payment

1 How much does a website cost?

Our pricing varies based on your specific requirements. We offer transparent, fixed-price packages starting from competitive rates. Contact us for a personalized quote.

2 Do you require payment upfront?

We typically require a 50% deposit to begin work, with the remainder due upon completion and your approval of the finished website.

3 Are there any ongoing costs?

Yes, you'll need hosting and domain registration (usually £10-20/month total). We also offer optional maintenance packages for ongoing support and updates.

Support & Maintenance

1 Do you provide ongoing support?

Yes! We provide ongoing support and maintenance services. This includes security updates, backups, technical support, and content updates as needed.

2 What if I need changes after the website is live?

We include minor revisions in our service. For larger changes or additional features, we offer competitive rates for ongoing development work.

3 Do you provide training on how to use my website?

Absolutely! We provide comprehensive training on how to update and manage your website, including video tutorials and documentation.

Still Have Questions?

Our UK-based team is here to help with any questions about your website project

Email Us

Get detailed answers to your questions

[email protected]

Call Us

Speak directly with our team

0121 468 0502

Live Chat

Quick answers during business hours

Business Hours

Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed

We respond to all enquiries within 2 hours during business hours